Terms and Conditions


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Booking Conditions

The following Booking Conditions together with the general information contained on this website form the basis of your contract with Brighton Serviced Apartments Ltd, 45 Eaton Place, Brighton. Please read carefully as they set out our respective rights and obligations.

In these Booking Conditions, “you” and “your” means the person named on the booking confirmation and all other persons staying at the property during the rental period. “We” and “us” means Brighton Serviced Apartments Ltd. All reservations are made subject to these Booking Conditions.

Once a booking has been confirmed in accordance with clause 3, the contract is between you, the holidaymaker and the owner of the property you have booked.

You agree that you will occupy any of the properties advertised on this website for a holiday. You acknowledge that the tenancy granted in accordance with these Booking Conditions is not an assured tenancy and that no statutory periodic tenancy will arise under any circumstances.

1. Making a booking
If you are interested in any of the properties listed on this website, please send us a booking request.

Once we have received your booking request you will receive a provisional booking notification by e-mail. We will, subject to availability, confirm availability for your stay by issuing a booking confirmation and invoice by email. Please check the details & contact us immediately if there are any errors or omissions on the confirmation or any other document as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of its transmission.

2. Payment
If you wish to confirm your booking, you must pay a deposit of 30% of the full rental fee. Full rental payment is required if you are booking within 28 days of arrival and payment must be received must be paid at the time of booking. Payment can be made by bank transfer or cheque. Credit and debit cards are not accepted. A binding contract comes into existence at the time cleared fund are received..

This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below.

The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

We reserve the right to increase or decrease the prices of accommodation at any time, including between the time of your enquiry and our confirmation to you. Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.

The balance of the cost of your booking will be due 28 days prior to arrival and you will be contacted in order for us to complete the booking with a final balance of payment. If we do not receive cleared funds for the full balance on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable.

3. Security Deposit and Indemnity
Prior to arrival you must also pay a security deposit up to or equal to the booking deposit. The cost of any damage to the property or to any items in and/or at the property caused or any service charges incurred by you or any member of your party (for example telephone calls) will be deducted by us from the security deposit at the end of your stay.

If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying any additional monies required immediately on request by us.

Subject to clause 7 below, if no deductions are required, your security deposit will be refunded in full to you within 14 working days after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you agree that you will fully indemnify us in relation to all damages, losses and costs, including legal costs, incurred by us in relation to those damages or services costs.

4. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. An amendment fee may be payable together with any costs incurred by ourselves.

5. Cancellation by you
If you wish to cancel a booking, you must advise us in writing. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Any amendment fees paid by you are not refundable in the event of cancellation.

It is strongly recommended that you take out adequate cancellation/travel insurance. Please read tour details carefully. It is your responsibility to ensure that any insurance cover is adequate for your particular needs.

The following cancellation charges apply:

•If you cancel less than 4 weeks before the due start date of your booking you will receive back the booking/security deposit within three working days, but not any rental money paid.
•If you cancel more than 4 weeks in advance of the due start date of your booking you will receive back any rental money within three working days, but not the booking/security deposit.

6. Changes and cancellation by us
Occasionally we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. Should a confirmed property be removed from our portfolio prior to your holiday by the owner (possible sale of property, use by owner, long let taken, property repairs or similar), we will endeavour to offer you an alternative property whenever possible. If no alternative property is available you will be entitled to a full refund within three working days.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Very rarely, we may be forced by “force majeure” to change or terminate your stay after arrival but before the scheduled departure. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result. In these Booking Conditions, “force majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

All guests are encouraged to take out adequate insurance to protect against such cancellations.

7. Behaviour / Breakage/ Damage Deposit Deductions
Brighton Holiday Homes reserves the right to make deductions from your security deposit for any damage/ breakage to the property or for breaking any deposit realted clauses outlined in this contract. The majority of guests are very respectful and it is rare that we are ever required to make any deductions. Please read the following terms to ensure you avoid unnecssary deductions.

We expect all tenants to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage to the reputation and /or goodwill of the owner of the property we are entitled, without prior notice, to terminate your contract on the owner’s behalf. In this situation, you and your party will be required to leave the accommodation and we will have no further responsibility towards you or any of your party. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Serious complaints about your behaviour and specifically failure to agree to our noise policy may result in part or full retention of your security deposit.

If there is excessive noise and our noise patrol officer or an Environmental Health Officer is called, this will result in full retention of your security deposit. By booking with us, you and your party agree to be respectful of neighbours and agree to keep noise to a minimum level both inside and outside the property and especially after 11pm. This applies to loud music and noise from people in your group. Please be especially watchful of noise when returning home late at night in taxis. We would respectfully ask you to do this as the properties are in residential areas and we wish to keep noise disturbance to neighbours to a minimum. We understand the importance to our landlords of having happy neighbours and subsequently take noise complaints very seriously. Inconsiderate behaviour by guests to neighbours and our security team will not be tolerated. Neighbours are encouraged to telephone our out of hours emergency noise patrol number if they encounter a problem with noise from guests. In this situation, you and your party will be required to leave the accommodation and we will have no further responsibility towards you or any of your party. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Please help us to continue to offer quality holiday lets by helping to keep Brighton residents happy.

You are expected to leave the property in a tidy condition; rubbish and unwanted food/ personal items should be removed from the property, washing up should be done and put away and furniture should be in its correct place. Any excessive time needed over and above a standard turn around clean will be deducted from your deposit.

Where guests call an emergency contractor guests will be liable for any associated costs. Guests should always call the office and out of hours emergency number.

Lost keys: Guests will be charged a minimum of £25 per set of lost keys. If the landlord has to replace the lock as a result of lost keys, guests will be liable for any associated costs. If an emergency locksmith is called where guests lose keys, guests will be liable for associated costs.

You must not cause any damage to the property, or make alterations to the property or its contents whatsoever.

The number of persons (adults and children) must not exceed the maximum number of sleeping places indicated on the website. If you require sofa beds/chair bed/z-beds we need to be informed beforehand. We accept no responsibility for sofa bed linen not being available unlesss you have informed us you require it. If you are unsure a property has additional occasional beds please call or email.

Parties are not permitted in the properties except for quiet dinner parties. Balloons and banners should not be displayed outside the property and care should be taken inside the property not to damage walls if such items are displayed inside the property. Selotape should not be used to fix items onto walls and care should be taken not to cause damage to wallpaper and paint.

Some of our properties allow you to bring dogs. Please check at the time of booking. Unless it is specifically agreed and on confirmed on your booking confirmation you or your party may not bring pets or other animals into the property. Deductions from the deposit will be made where permission has not been granted.

All our properties are non-smoking and carry a minimum £100 fine if you have been smoking inside the property.

For health and safety reasons you are not permitted to use deep fat fryers and we recommend candles are not used in the property or left unattended.

Check out is 10.30 am. The property must be vactaed by 10.30 am unless by prior arrangement to allow access to our cleaning team. Deductions may be made if the property is not vacated on time.

8. Rights of Entry
We reserve the right to enter the property at all reasonable times upon 24 hours notice, or in the event of an emergency at any time without notice, and causing as little inconvenience to you as possible, in order to:

•a) view the condition and or state of the property; or
•b) carry out any necessary repairs

9. Arrivals and giving back possession at the end of the term
You must call the property manager who will meet you at the agreed time at the property with keys and show you around your holiday home. Please show your booking confirmation for identity purposes.

NB: Please call the property manager 30 minutes prior to your anticipated arrival. Please have your maps and booking confirmation with you, as we accept no responsibility for failure to bring directions with you.

For arrivals between 9pm and midnight an extra charge of £20 will be made. For after midnight this charge will rise to £40. This will be deducted from you deposit after your departure.
You must vacate the property by 10.30 am on the last day of your stay. You must leave the property in a neat and tidy condition, with all the contents arranged as they were at the commencement of your stay.
If you leave any items behind, you agree to be liable for all costs incurred by us in removing or storing those items.

10. Our Liability
Nothing in these Booking Conditions limits or excludes our liability:

•a) for death or personal injury resulting from our negligence or
•b) for any damage or liability incurred by you as a result of our fraud or fraudulent misrepresentation.

Subject to the above paragraph, we shall not be liable for your:
◦i) loss of enjoyment
◦ii) loss of use
◦iii) loss of property; or
◦iv) any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

We promise to provide your accommodation with reasonable care and skill. We do not accept responsibility if any death, personal injury, failure or deficiency of accommodation is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable care and skill in providing the service in question. Please note it is your responsibility to show that reasonable care and skill has not been used should you wish to make a claim.

We will not be responsible for any injury, death, illness, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-
i) the fault of the person(s) affected or any members of their party or
ii) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
iii) an event or circumstance which could not have been predicted or avoided even after taking all reasonable care

In addition, we will not be responsible where you do not enjoy your stay or suffer problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.

If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided.

In any event, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of our obligations under these Booking Conditions shall be limited to the price you paid for the property.

11. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your stay, you must immediately inform us by telephone on the day of your arrival or as oon as you discover an issue with the property. Any verbal notification must be put in writing within 24 hours. We will endeavour to manage all problems as soon as possible. Until we know about a problem or complaint we cannot begin to rectify it. Most problems can be dealt with very quickly. You are obliged to give us necessary time to resolve the problem.

If you arrive and find a problem with housekeeping, something broken or missing you must telephone the office immediately. Do not rectify a housekeeping issue yourself as we cannot deal with problems retrospectively. If something is amiss we will endeavour to send someone to you as soon as is reasonably possible and where we can we will rectify the problem. When we send a member of the housekeeping or maintenance team to the property to rectify a situation you must allow them access. Unfortunately, complaints received at the end or part way into the stay will not be taken into consideration.

If the complaint is serious enough that you want to leave the premises prematurely you must call the office and/ or the emergency numbers in order to speak to someone and then you must notify us in writing of the complaint. Should there be no written complaint supplied as specified and you leave the accommodation prematurely and without explicit authorisation by us, you forfeit your rights for a refund of the rental price. Complaints received at the end of your stay will not be taken into consideration and no refunds will be given. Complaints received part way through a stay based on an issue experienced throughout the stay will be judged from the period a written complaint was received.

Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.

We are unfortunately unable to guarantee that any entertainment systems advertised will not experience technical difficluties during your stay. We will do our best to rectify situations that do occur. We are not able to offer refunds associated with malfunctioning internet connections, tv services, iPod doc, CD player, DVDplayer, Video player, Games Console or other entertainment device.

Please note that the property is not an official tourist structure, such as a hotel, residences, etc. but a private dwelling. As such, there is no standard or categories that are internationally recognised; indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences – due to the special nature of its architecture and of traditions in the area – but which cannot be accepted as complaints.

We cannot be held responsible if you receive a parking fine or wheel clamp due to parking in a restricted zone, not heeding to parking meters or parking in the wrong allocated space for a property. We are not responsible if you receive parking advice at the time of booking and then parking charges subsequently have changed upon your arrival.

In the unlikely event there is a problem with the central heating system that cannnot be rectified immediately we will supply sufficient alternative heating. Compensation would not be in given in this situation if alternative adequate heating had been provided.

If appliances fail and cannot be fixed immediately due to waiting for parts to arrive we will endeavour to supply an alternative appliance as soon as possible. Where an alternative appliance, such as a table top oven or fridge, is supplied within reasonable time refunds/compensation would not be given. If an alternative is not able to be given, compensation would be limited to an amount agreed by the landlord and would not necessarily be able to cover all food costs for the period of time without such an appliance. Compensation for dishwasher failure that cannot be rectified within a reasonable time, would be at the discretion of the landlord, dependent on the level of inconvenience it is considered to have caused and the number in the group.

In the unlikely event that a sofa bed or occasional bed has been damaged by the previous guest, resulting in it being unable to be used for such purpose, we reserve the right to supply an alternative occasional bed.

12. Special requests and medical problems
If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. *Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

13. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents including passports and visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation.

14. Jurisdiction
This contract and all matters arising out of it are governed by United Kingdom law. We both agree that any dispute arising out of or connected with your holiday will be dealt with by the courts of the United Kingdom.

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